Friday March 3rd will be our last business day for our main downtown annex office to conduct motor vehicle walk-in transactions
We began to push this out to the public as far back as December of 2021 that at some point our long awaited remodel would eventually get here.
And that date has finally arrived and as of the close of business on Friday March 3rd our main downtown annex office will cease all motor vehicle walk-in transactions (Registrations, Title Work, …………etc.) Our entire motor vehicle registration and title services will be completely reinvented for a minimum of the next (16) months if not longer until this large (2) phase 12,000 sq. foot renovation and re-model project is over!!
There is absolutely no way that we can conduct the sheer volume of those very services here at the annex once demolition begins. Again, this is going to be a (2) phase construction project with our motor vehicle operations being done FIRST and then our property tax division being done SECOND. The on-going demolition and construction in our motor vehicle operations is going to be segregated in such a fashion to allow our property tax division to remain open at our downtown annex.
We have a drop box just inside our main annex entrance off of Scott and we strongly encourage you to use it!! Having a drop box just inside the main entrance to the annex was a customer convenience bonanza during the eye of the storm with (COVID) and it should prove to be very convenient for those who still wish to visit the annex. But the overwhelming blunt of our walk-in volume associated with our motor vehicle registration and titling services during this time will be absorbed by our (3) other county wide field offices.
Two of our County Field Office(s): Burkburnett and Iowa Park are going to be open (Mon. Fri.) from 8 am.- 4.30 pm, with our Electra office open Tuesdays and Thursdays. We are staggering our designated lunch hours between these (3) Field Offices in such a manner as to have one or more offices open during lunch hours for customer convenience. All (3) of our Field Offices have drop boxes and we encourage our citizens to use those with dropping off their vehicle registrations to be processed. All (3) of these Field Offices will have additional staffing to help mitigate the increased volume that will undoubtedly occur once this business model is initiated. In essence we are reassigning just about all of our designated annex line staff deputies to our (3) Field Offices.
And as always you can renew your registration by MAIL or by renewing On-Line. Our office does as much as (800-1100) mail-in renewals a month and we certainly expect that number to trend significantly upward during this construction project.
And (all of the above) motor vehicles registration methods are augmented with the fact that we have no less than (FOUR) United Supermarket & Market Street Locations that are in-play in Wichita Falls and Burkburnett. Please feel free to visit any one of these (4) location(s) if you are needing motor registration assistance up until 9 pm. every night and even on weekends including Sundays and Holidays. Remember you have (to be inside) your grace period and you have to have your registration renewal notice that was mailed to you from AUSTIN to conduct your vehicle registrations with any of our area Uniteds. If you are (outside) your grace period and or you do not have your renewal notice; you will then have to revert back to any one of the aforementioned alternatives to complete your vehicle registration.
We ask for your patience during a very significant construction project that just by it’s size and scope is going to take just a little while to complete. But just as equally important we ask you to consider utilizing some of our other customer service amenities that you may have never tried before as they are very viable options with completing your motor vehicle transactions. In total there will be in some combination thereof no less than (13) alternatives available for your use during this period of construction.
We apologize for any inconvenience that this is going to cause, but please remember that we too are doing our best with trying to stay operational in the midst of a major construction project. And for those of you who have lived in the midst of a home re-modeling project know far too well that it is a “character building experience”!! So we are all in the same “canoe” with this long awaited renovation and remodel.
Please bear with us as I can assure you that our Commissioner’s Court and a lot of other fine folks have really put some thought into this project and you are going to be very happy with some of the forthcoming customer services amenities that our citizens have gone far too long without. Please stay tuned as there are some changes that will take place within our outside foyer area that is adjacent to our main lobby with the Scott Street Side Elevator not being used from March 6th to on/about the 13th. As the west wall of that entire foyer area is being demoed for the installation of a temporary set of line staff deputy work stations and service counters for our property tax division. And as such the elevator that we have in the far NW corner of the first floor of the annex will be the go-to elevator during this time frame.
Tommy R. Smyth,TAC,MPA,CTOP
Wichita County Motor Vehicle Registration & Titling
Services & Property Tax Division
600 Scott Street
Wichita Falls, Texas 76301
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